Refund policy

At SAT Focus, our primary goal is to ensure that every child's reading experience is delightful and enjoyable. We understand that circumstances may arise where a refund is necessary, and we're committed to making the process as straightforward as possible. Please take a moment to review our refund policy:

1. Returns and Refunds:

  • We accept returns for eligible items within 30 days of the purchase date.
  • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when received.

2. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the order.
  • We may request supporting documentation, such as photos, to assess the issue and process a replacement or refund.

3. Incorrect Items:

  • If you receive an incorrect item, please notify us immediately. We will arrange for the correct item to be shipped to you or issue a refund.

4. Non-Returnable Items:

  • Gift cards, downloadable digital content, and personalized items are non-returnable and non-refundable.

5. Refund Process:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

6. Late or Missing Refunds:

  • If you haven’t received a refund within the expected time frame, please check your bank account first.
  • Contact your credit card company, as it may take some time before your refund is officially posted.
  • If you've done all of this and still have not received your refund, please contact us.

7. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

8. Contact Us:

  • For any questions or concerns regarding our refund policy, please reach out to our customer support team at satfocuslearning@gmail.com.

Note: Our refund policy is subject to change, and any updates will be posted on our website.

Thank you for choosing SAT Focus. We appreciate your trust in us to provide quality and enjoyable reading experiences for your little ones.

Happy Reading, SAT Focus Team